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  • How do I apply for a Tala loan? (New customers)
  • Tala Invest
  • Biometric Login: Frequently Asked Questions
  • Know Your Customer (KYC) ID Verification
  • I am seeing, "There is a problem sending your loan" on my app. What does this mean?
  • How can I contact Tala?
  • Can I withdraw again while I still have a remaining balance?
  • Do I have to reapply again next time?
  • How long do I have to wait before I can borrow again?
  • Will you contact my friends and relatives if I don’t pay on time?
  • What Tax is applicable on Tala loans?
  • I had repaid some but could not repay in full. How much will my late payment interest be?
  • What happens when I make a late payment? Do I get charged a late payment interest fee?
  • If I know I cannot repay by day 61, what should I do?
  • What is my repayment date?
  • Can I pay up my balance using a different number?
  • How do I repay Tala?
  • Can I make payments earlier than my repayment date?
  • What are the payment terms and interest for the new Tala Credit Line?
  • How can I get information about Tala in other countries?
  • How do I contact Tala?
  • How do I delete my account?
  • What happens if I delete my Tala account?
  • Can I borrow more than KSh 30,000?
  • Can I reactivate my Tala account after deleting it?
  • If I delete my Tala account, can I create a new one?
  • What happens if I can’t repay on time?
  • How long do I have to repay Tala?

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