Applying for a loan

Application process

• How do I apply for a Tala loan? (New customers)
• Know Your Customer (KYC) ID Verification
• Where can I download the Tala loan app?
• How do I apply for a Tala loan? (Current or previous customers)
• How fast can I get a Tala loan?
• What kinds of fees and interest does Tala charge?

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Application problem

• I am seeing, "There is a problem sending your loan" on my app. What does this mean?
• I am getting an error message on my application.
• I was approved for a loan but didn't get my money.

Approval process

• How do you decide if someone is approved for a loan?
• Why wasn't I approved for a Tala loan?
• I previously had a Tala loan. Why wasn't I approved for another one?

Loan limits

• How much can I borrow from Tala?
• Can I borrow more than KSh 30,000?
• How much is my Tala loan limit?
• How can I increase my Tala loan limits?
• Why was my loan limit lower than on my previous loan?

Getting my money

• I was approved for a loan but didn't get my money